SellerdeckPay will be available in v18.2.2. If you already have a v18.1.X key you will not need a new key and can download the new version and upgrade your existing installation.

If you do not have a v18.1.X licence key, you will need to request this from admin@sellerdeck.com, which will require an active Cover or Desktop 365 contract. If you do not have an active contract please request a quote from experts@sellerdeck.com.

There are no minimum fees. You only pay the rate for what you transact, when you transact.

No, SellerdeckPay will replace this contract and the cost of the service is charged directly by ClearAccept.

When you cancel your Sellerdeck Payments contract, you will receive a refund for the remaining months.

No. SellerdeckPay offers all the current features and many more.

SellerdeckPay provides the combination of payment gateway and merchant account services in one simple solution. ClearAccept will supply you with a Merchant ID. If you do not know this, please contact Sellerdeck support.

Your account will be setup with both online and MOTO.

No, SellerdeckPay provides the combination of payment gateway and merchant account services in one simple solution.

Typically three working days from transaction date.

Typically three working days, but depends on the customer’s bank account.

No, you are just charged 1.4% + 20p per transaction (plus VAT).

Yes. If you already have an Amex MID then enter that when you fill out the application form for ClearAccept. If you want to sign up for Amex subsequently, contact support and we’ll arrange it.

There are no transaction limits for offline or online, however the fraud monitoring may block a transaction if it is unusually high in value. If this happens, please raise a support ticket.

No, you are just charged 1.4% + 20p per transaction (plus VAT).

No, you only pay for a completed transaction.

You can commit less than the pre-authorisation amount.

You cannot commit more than the pre-authorisation amount.

You can take additional payments from the same card against the order only if the customer has given approval, by ticking a box which is shown during the checkout by the card entry fields.

You use one SellerdeckPay and Merchant Account ID, then setup separate Merchant Site IDs per domain. This will also allow you to filter your reports to see data across all Site IDs and filter per Site ID.

Yes.

No, you are just charged 1.4% + 20p per transaction (plus VAT).

However, you may need different Merchant Site IDs per domain.

Apple Pay will be available in the next version expected in Q4 2023.

Google Pay will be available in 2024, with the aim of releasing early in the year.

Yes.

ClearAccept applications typically take four working days from date of submission. Please contact support if you’ve waited longer.

As soon as your account has been verified you can enter your credentials into Sellerdeck Desktop.

Through the ClearAccept portal, found here – https://portal.clearaccept.com.

Yes, there is a virtual terminal which is accessed from within Sellerdeck Desktop in the ‘New Order’ tab. The virtual terminal is PCI DSS Compliant.

Currently, settlement is in GBP only. However, if you have a multi-currency requirement, please reach out to your Sellerdeck Account Manager who will connect you with a ClearAccept agent to discuss solutions.

Raise a support ticket with Sellerdeck for us to resend the one time use link.

Invoices are emailed to merchants no later than the 10th of each month.

Yes, below is a list of sectors which are prohibited:

Please note – this is not a definitive list, all merchants/applications are reviewed and assessed on an induvial basis however applications should never be submitted for the below:

• Nutra / Nutraceuticals / Vitamins / Weight Aids (for weight loss / gain)
• Vape / e-cigarettes
• Guns, Rifles – weaponry.
• Psychic / Mediums
• Cream Chargers
• Legal Highs

Yes.

VAT is applied to all fees.